The Program

• 1
  • How emotionally intelligent are you ?
  • Beliefs and assumption about emotions
  • Identify and understand emotions
• 2
  • Nonverbal emotions
  • Manage your emotions
  • Manage people's emotions
• 3
  • Persuade and influence
  • Persuade and influence
  • Cut your losses
  • When you don't like someone
• 4
  • When you angry
  • The power of the positive
  • Procrastination and guilt
  • Give bad news