English for Telephone

Technology gives us the facilities to remove barriers of time and distance
Emily Balch

Pdf

1
- How can I help you
- Hold the line please
- Making enquirers
2
- Placing an order
- Booking and arrangements
- A change of plans
3
- What is the problem
- Handling complaints
- Formal and informal language
4
- Useful phrases to communicate
- Powerful verbs to communicate
- Misunderstanding - being clear