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Hotel industry ( Executive )
Take your expirience to a higher level
The Program
Pdf
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1
- Type of accommodation
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- Hotel facilities
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- Staffing and internal organization
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- Reservation and check in
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2
- Hotel and restaurant services
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- Money matters
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- Dealing with complaints
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- Off- site services
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3
- The business traveller
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- Conferences
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- Tour operation- planning
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- Tour- operation execution
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4
- Describing your hotel
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- Describing your city- knowing your city
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- Knowing your customers
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